PAT P.

I have purchased this eyebrow "enhancement" product several times. It is mediocre and often "wipes off" even before you've left the house, however other products are even worse and I've tried them all since I have a type of alopecia that caused me to lose both brows entirely. My real complaint is the customer service. Twice I've purchased the product during a buy-1-get-1 free sale. The 1st time I received the product I paid for but no free product. I let it slide. Then I ordered again during a similar sale. When I didn't get the free product the 2nd time, I emailed customer service who told me in one email to send them "screen shots" of their offer (they don't keep up with their own promotions?) and in a second email to send them pictures of the products and the package wrappers/box that I received. (Uh...I don't save trash, folks.) I'm through with them and have unsubscribed. This is just one more internet sales scam. Buy your cosmetics at a brick and mortar store! It will save a lot of frustration.

I have made a couple of scrapbooks with Shutterfly and they turned out OK; however, they have a mobile app that is a total rip-off. They always promise you free stuff if you download their app... All you have to do is to pick the free items, put in the "coupon code" that indicates they are free, and then for pay the shipping... however, of the three times I tried to use this "benefit", two times the order form has "jumped" over the "coupon code" page of the check-out procedure (in other words... it didn't allow me to put in a code) and I've been charged FULL PRICE... and this is for stuff that I was only ordering because it was "free"... not something I really wanted. I am trying to contact customer service to get this last screw up fixed... but they make it hard. When you have a complaint, they send you a "check off list" and if your complaint isn't on the list, there is no way to register your complaint. I hate shutterfly (Unrelated to this stupid mobile app - DO NOT ORDER paper liners for your envelopes. You think you're going to get envelopes with the liners in place, but instead they just send you a pile of little paper cut-outs that you have to tape into the inside of the envelope yourself. The liners have really crappy strips of tape on them that are supposed to make them stick inside the envelopes... but when you remove the "cover" of the tape... it rips off the tape too). Not a customer friendly company at all...