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I just recently ordered a cute pair of shoes from Dream Pairs, they fit tight in the toes, so I wanted to return them. I ordered the DPU2 14 Chunky Low Block Heel Pumps Comfort Oxfords Shoes Casual Loafers in Navy. I wrote to the company, they wrote back suggesting I keep the shoes. If I wanted to return, I had two choices: a 40% off coupon for a different pair of shoes, or a 30% refund. I wrote back questioning the options, was again instructed what my options would be, they do not offer a full refund. I would be responsible for shipping costs to send the shoes back. So the shipping costs would be just about how much I'd be getting in a refund. I'm really disappointed, I've never dealt with a company that did not offer a full refund. I would not recommend this company, if the shoes don't fit you're pretty much stuck.
Tip for consumers:
Be sure you really want the item and be as confident as possible that it will fit; company offers only a 30% refund on your purchase price.
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Shoesook grest but came up very small and they won't refund full amount. I am both shocked and...
I do have one pair that I ordered from Amazon, which I did like. However I try to minimize my...
Hello Pat,
Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the refund of your order.
If you return the product, you will not only get a 30% refund. The 30% refund is the option we offered for you to keep the shoes. My apologies for the confusion.
We are deeply sorry that our return policy cannot meet your expectations. Unfortunately, that isn't possible as of this moment, but we're considering offering more variety in the future. We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.
You can email us at contactus@dreampairshoes.com.
We appreciate your opinion and look forward to seeing you soon here.
Sincerely,
Dream Pairs Customer Service Team