Patricia L.

I ordered from Super Value (W) on 3rd of June 2022 and it keeps showing "to ship". Msged the shop on 22nd to ask why it's not shipping out yet and they replied the next morning that they needed to check. At 6pm I msged to ask any news. On the next morning they replied whether I wanted to wait or wanted a refund. I asked how long more to wait and again only next morning they replied that they have no idea. So I answered that I would like a refund. Next morning they replied "sure" Then nothing again. On the 28th of June I asked them so how will they refund and they replied until the courier tells them that the article is lost then they will refund. Then yesterday suddenly I receive an email saying that the package has just been delivered. But I did not received any package. I called the help line but the operator's reply was Lazada can't do anything and it's between the shop and me. This is very unacceptable. I have ordered from other shopping platforms and when this happens the platform takes responsibility and made sure I got my refund or at least they made sure the shop sent me a new package. I don't think I will shop at Lazada ever again and I will also be warning my friends and relatives not to shop there too. Too unreliable!