Patricia M.

I have been a loyal customer of Chico's for well over 10 years, spending $3-5K/year, bringing friends and family to the Asheville store when they visit. Despite my loyalty, I just experienced the worst customer service both at the Asheville, NC store and the 1-800 customer service line. I had four items out of a $750 order that were a final sale when they arrived, two were not as depicted in colour or style as shown online. I took them to the store, and the manager was very "curt" with me about a final sale, giving me the phone number to call customer service. I followed up with customer service, and they said it was not returnable. I will never shop Chico's again, and I told CS that, her comment was "I will note that on your account." Guess I have to prove it.
However, having been in business I encourage them to read the following: Leadership: How to Win in Today's Marketplace: https://qbq.com/leadership-how-to-win-in-todays-marketplace/?mc_cid=c6d1d1e08e&mc_eid=83fa*******a

As I finish up this review, I am packing up $780+ of clothes I was going to keep, going back, tomorrow,
Obviously, my purchases don't matter.

I called the Fort Myers Bell Tower store March 5 and asked if they would ship merchandise to me, $462.99 precisely. A month later I still did not have, so I called them and they put a tracer on it, only to find they put an incorrect address on it. The postal service picked it up and sent it back but it was delivered to Talbots next door the WHBM. It is now July 12, I still do not have credit, and when they got the items back they never called me and asked if I still wanted the items, which of course I did.
They told me to work it out the credit with their corp. office. The corp office told me to call Am. Exp. And see if the credit was issued. I told them I can see from my statements that it wasn't. Still no resolve and out $462.99 and over 4 hours of my time to get resolved. Yet they have all the merchandise in their possession.