Patricia S.

I ordered a pair of boots online. I got a confirmation when they received the order, I paid through PayPal, I heard nothing for a month. I called customer service after having my emails ignored, when I gave the order number, she put me on hold, I was disconnected and couldn't get through again. An hour later, I received an email telling me that because they couldn't verify my information, my order had been cancelled. Quite a coincidence that on the day I inquired about not receiving my order, they suddenly realized my information wasn't verifiable. So I called again, this time the woman I spoke to was very rude. She spoke over me, did not let me finish a sentence and told me the reason my order was cancelled was that they'd called my financial institution and they wouldn't verify my info. I managed to finally tell her I paid through PayPal, not a bank. She paused, and said that it's the bank they deal with. So I asked her to explain that to me, since she wouldn't have any bank information for me, it was PayPal. She began to speak loudly and changed her story, telling me that my "zip code" wasn't verified. I told her I'm in Canada, so it's a postal code, which includes letters and numbers, I have the confirmation email from them with my postal code written correctly, so that couldn't possibly be the problem. So, we went back to the story about my financial institution being the culprit. So I asked her if they'd spent the last month contacting a Canadian bank about me, but then today, when I called them, just decided to cancel my order? At this point she became belligerent, I asked for a supervisor, she put me on hold, and that's where I remained for 45 minutes. I carried on with my day, my phone at hand…, no one ever came on the line. After writing this, I will call them again, just to push back.
They took the order…, they just didn't bother to process it.
When I called, they realized that hadn't bothered with it, so simply cancelled it. It's a hell of a way to do business.
I'd suggest strongly, that you purchase elsewhere. It's a shady, dishonest company to say the least.
P. Sawyer
Toronto, Ontario Canada.