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Airline cancelled my flight the same day I made the booking. Airline refunded GoToGate and they refused to release it to me until I payed their "assisted fee" of $21/person. Customer rep was terrible, just repeated lines from a script and said no one in the world could ever waive the fee. Had no choice but to pay the fees as they were holding my money hostage. Never ever using this service again. Will report them to BBB.
Patrick A.'s review of GoToGate earned 14 Very Helpful votes
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