Pat T.

Vacasa is a TERRIBLE rental management company. DO NOT RENT through them. The house we rented had a pool, hot tub, 2 fire pits. Neither of the fire pits worked and you could smell the natural gas. The hot tub was cold. I paid for the pool to be heated and we were only able to use it 1 of the 3 days. It was hotter than the hot tub. Two men started working on the roof very loudly at 730am. We were not warned that anyone would be coming. It was loud, lasted hours, woke everyone early. I have rented MANY houses from many rental companies in many cities and NEVER written a bad review. But the customer service was terrible. Unfortunately, due to all of the issues at the house we had to reach out every day. They only ever texted back a generic response. They didn't have anything fixed. It took 5 days to get a manager on the phone and yet that person still said that I couldn't speak to the manager in Palm Springs becuase they didn't have a "direct line". They still haven't even acknowledged half of the issues. They have removed my ability to review the property on their website. This is very shady behavior and I do not recommend ever booking through this site.