I had made an online therapy appointment months in advance and they had my insurance information. I received an email stating with my insurance, I would only have to pay 5 dollar co pay. When my appt time came, I was asked to verify my active insurance again and they said unable to verify and I would have to pay full price for my therapy session if I wanted to proceed or I could cancel and not be charged. I canceled it and then I received a charge on my credit card for a missed appt.! Do not use this site! If for any reason, you cannot access your online appt., they will charge you.