Paul H.

BBB of Southern Nevada, Inc.
https://www.bbb.org/us/nv/las-vegas
1. I filed a complaint against the BBB for not doing their job.
Complaint submitted on 2/26/2023 against Better Business Bureau.
Your complaint was assigned ID *******.

2. Here is the complaint and their response or lack of one.
Complaint Details

I filed a complaint, and it appears the BBB is acting like a cheerleader for the business and is more worried about their bottom line than helping the victims of abuse by a business and running interference for the crooked company and allowing them to investigate themselves is crazy the company has 1,561 complaints and about 800 bad reviews in just the last three years.

You still give them a B rating; how is that even possible?

Company Credit One Complaint ID: *******
Date Filed: 1/15/2023
Complaint Type: Customer Service Issues

3. Sent: 2/28/2023 12:50:48 PM
From: BBB of Southern Nevada, Inc.

To: Paul Hicks
Subject: BBB complaint has been closed
This message originally read on 2/28/2023

Dear Paul Hicks:

This message is in regard to your complaint submitted on 2/26/2023 against Better Business Bureau.

Your complaint was assigned ID *******.

BBB regrets to inform you that, after a thorough review of your correspondence, we are unable to process your complaint.

Please refer to the information below to determine the reasoning for the complaint closure.
*You are welcome to resubmit a rebuttal to your complaint #*******, but please note that Credit One did respond twice to address the issue, hence the closure of your complaint.

Should you need to provide additional information to BBB, please do so in writing making sure to include your above-referenced complaint number.

Sincerely,
Rhonda Mettler

4. In her own words, she shows they do not investigate and that they allowed the company to investigate themselves.

The cocky attitude stands out. #RhondaMettler

Then to say
"That Credit One did respond twice to address the issue, hence the closure of your complaint."
If that does not sound like a Cheerleader, anything does.
In addition, a response is not the same as proof, which I have I have a letter and a copy of the digital file showing that Credit One Bank not only received the check but was cash by their business, which I sent them, and the bank sent them several as well.

*You are welcome to resubmit a rebuttal to your complaint #*******, but please note that Credit One did respond twice to address the issue, hence the closure of your complaint.

Should you need to provide additional information to BBB, please do so in writing making sure to include your above-referenced complaint number.

Sincerely,
Rhonda Mettler"

5. This abuse by the BBB cannot go unchallenged; they need to be held accountable.

BBB Case Number *******
01/25/2023
Complaint: *******

The complaint in detail on or about 08/29/2022, Credit One advised me they were changing my credit card from a VISA to an American Express and would be sending me a new card and was not giving an option.
I make my payments from day 1 through my bank to keep a record, which shows they accepted my payment on the 4th or 6th of every month,which is early, and so every payment made from that point, they say my payment was not received after several calls, emails to their website they correct it after a bunch of harassment and nasty messages claiming they are going to close my account, etc.

Now it's a new year.

The problem is still not fixed.

In fact, I have two accounts, which are paid at the same time each month.

The only account with the problem is the one they switch from a VISA to an American Express.
I tell them each time what I think the problem is when they change the cards.

The guy from India that answers the phone has no clue and can't understand him.
CREDIT ONE Response is

To speak with a representative in the US, you can call our Customer Service number and ask to have someone in the US call you back.

It may take up to five business days for the follow-up call to occur.
If you have any additional questions, please call **************** at ************,
Monday through Friday between 5:00 a.m. and 9:00 p.m., or Saturday and Sunday between 6:30 a.m. and 5:00 p.m. (Pacific Time).
Sincerely,
Credit One Bank, N.A.

This is an attempt to collect a debt. Any information obtained will be used for that purpose.
BBB Case Number *******