Today I have been trying to get through to customer service. I've called 4 times and was on hold in excess of 1 hour each time through the course of the day. No one ever picks up. I have direct deposit and I will be changing to another company. Netspend is demonstrating that customers are not valued.
We apologize for the inconvenience. If you still need assistance with your issue, please send us an email to social@netspend.com. We will be glad to assist you.