Paul T.

I booked flights through you and normally whenever I've purchased something online, there is a summary of the items purchased so I can confirm what I've purchased prior to completing the purchase. This was not the case. I completed the purchase only to discover cancelation insurance had been purchased which I did not want. Your website was very confusing and I have no idea how I ended up buying this but it certainly was not my intention. I immediately phoned and granted, your colleague managed to get the insurance company to refund some of this purchase but as far as I'm concerned, I'm still out $148 for something I did not intend to purchase and I will not be using your service again until or unless I am compensated for it. And I will be sharing this experience with my friends and family. Paul Taylor.