What a terrible company. I booked a car for pick up at Heathrow T5 and they changed it to T2. When I realised I contacted them but as was within 48hrs they would not change / cancel without a charge. My wife has mobility issues, combined with late arrival, heading to different terminal was not an option - besides, we had specially booked to pick up at T5. I had to cancel and have paid the charge and now can not get a sensible response out of them. What a load of rubbish and NEVER use this service.