Peter J.

My advice is to AVOID this company.

They state they are a dedicated supplier of high quality items and service. They constantly say they put their customers satisfaction first. This is not the case. Having placed an order over 18months ago for a Sony Camcorder I still have not received the item. Having contacted the shop by phone and email I have been constantly assured that my order is being worked on and that there were supply issues - which was true at the start but now the cameras are available at many suppliers. H Preston have taken my money - several Thousand Pounds but have yet to supply the Camera and lens ordered stating issues from Supply to health problems and issues with their bank. They supplied a USED second hand loan camera worth a lot less than the camera I ordered, to get me working as I had a client waiting for a shoot but it was not the camera I had promised, and my clients were not overly happy.

The customer service is basically non existent as the shop cannot make any decisions without referring back to John Preston and he will reply with a standard email stating they are working hard to get your order, or a story regarding they are having issues of some sort
Regarding their health, shop, or funds

All in all, this shop should be avoided at all costs. They take your money,and then go quiet. I get regular emails from their mailing list to say the camera I ordered is available but when pushed they always state it is not in stock - I advise you as a customer to not deal with these people and take your buisness to a reputable company elsewhere.
These people STOLE my hard earned money and are avoiding any responsibility at rectifying the situation.