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Pea A.

Contributor Level

Total Points
80

1 Review by Pea

  • AnyVan

12/28/23

Dear all,

My recent experience with anyvan was horrendous. My items were picked up and not dropped until the next day! Yes 24hrs, the company are apparently trying to help, although they understood the severity of the situation, insult think they were taking the situation seriously, every time I called spoke to a different foreigner named Chelsea, apparently there is no manager around if you ever want to speak with someone senior, my
Goods arrived 30hours later damaged, crushed boxes and damaged furniture, soiled mattress and stained cushions. The mover name Taran during pickup thought it was easy to roll the table on the floor Instead of moving it. Im now waiting to a confirmation whether I will have the job refunded and the damages to my items reimbursed. The experience has beeen completely shocking considering it was Christmas 3 days before all this happened. I time of joy, kindness, peace.

Tip for consumers:
The insane scenario the driver did not comprehend the severity of the scenario, and tried to make excuses for his conduct. AnyVan staff were far too nonchalant about the whole situation which is a concern.

Products used:
AnyVan

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