Peggy C.

Go tags responded and told me it was "my" mistake, but that they would send me a new tag any way. How kind of them to point out "my" mistake. I'm not saying I didn't make the mistake, I could have. Unfortunately I do not have any proof one way or the other. But that's not the point here. I have worked in customer service for many years and I would have simply said "We are sorry for any inconvenience to you, we will send out a new tag immediately." There in securing a happy satisfied customer who will buy from them again. As it stands I will not. The customer is always right even when they are not.