Patti E.

Shortly after posting the review below to sitejabber, I received an email from eSalon thanking me for my review (they didn't attribute the review to sight jabber but I haven't posted a review of esalon to any other site) and indicating that I was getting a refund for the second coloring kit that I received, due to the continuing subscription that I was unaware of. It was also stated in the email that the post office doesn't notify e salon when they dispose of a package--implying, I guess, that the problem with my return was a post office problem and not a problem with eSalon's return process.
Several days later my bank account was in fact credited for the coloring kit. Thanks, site jabber. I'm sure I was never going to get a refund without the site jabber review.
Original review:
I ordered a custom color kit from eSalon but changed my mind about using it before I received it. Since I had asked for it to be custom-made I didn't pursue getting a refund. I was shocked when I received a second kit about a month later. I had no idea I had signed up for a continuing subscription. When I contacted E salon they told me to mark the package as refused and turn it over to the post office so that it would be returned to eSalon. When they received the package they would issue me a refund. I followed those directions although it sounded sketchy. I tracked the package today and USPS indicated that the package had been disposed of, that it couldn't be delivered or wasn't accepted by eSalon. I realize that the post office could have issues but I've never ever been directed by any other vendor to return a product by refusing delivery. Something's not right there.
I question why anyone would ever knowingly sign up for a continuing subscription before they had even ever tried a product initially.
I'm disappointed that this product has been featured in various magazines and websites. I never see any mentions in those articles about the continuing subscription.