Pete H.

Absolutely terrible experience and getting worse by the day. We were originally told to expect delivery of the Maxwell sofa we ordered in 14 weeks. Several weeks after that date we inquired about deliver and were told to expect it in 2 weeks. Sam, the sales rep we were working with told "just two more weeks" at least a half dozen times over the next 6 months until we finally received our sofa after 8 months. "Just two weeks" became a running joke around our house. During that time Sam ignored nearly all of our emails & voice mails inquiring about the status and would never follow up with updates at the times he told us he would.

On the last call that I had with Sam prior to delivery he let me know that the Italian leather sofa that was to be made in the USA was actually made in Mexico due to trouble sourcing materials.

Upon receipt of the sofa we wished we had never ordered it. The dye was orange not the Brompton Chestnut color on the website, we questioned the qualify of the leather as compared to the sample we'd received and the sofa seats and back pillows were so underfilled the noticeably sagged.

When we contact Sam to let him know of these issues we continued to have out voice mails and emails ignored and on the rare occasions we could speak with Sam he would never follow up on the things he told us he would. Because of this I let Sam know that I would like to return the sofa to which he informed me that the cost would be $700 for return shipping minus up to 40% of the cost of the sofa for any wear and tear that they determine for the time I had the sofa.

As it stands I am still waiting for a follow up from Sam that is a week over due on on top of ignoring my past two emails regarding how to remedy the issues with the sofa.