- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
It cost over £40 and it ruined my nephews birthday as he'll now only get a card on the actual date. Ordered both balloons + card for 18th. Moonpig delivered balloons on 10th. Tried to stop delivery but email was ignored. No apology or compensation from Moonpig - they don't care once they have your money and they blamed their system for the error (it's a terrible system - and I think mistakes like this will happen a lot). In the end, on the on line Moonpig chat you end you just talking to someone who can't do anything but refund a small delivery charge - absolutely useless - stay away from this company - it seems to be set up to take your money, make mistakes and then ignore you.
Tip for consumers:
No. vey annoyed with Moonpig complete lack of customer service - messing up the delivery date and not caring.
Products used:
Large personalised card and balloons
Philip B.'s review of Moonpig earned a Very Helpful vote
Philip hasn’t received any thanks yous.
Philip doesn’t have any fans yet.
Philip isn’t following anybody yet.
Empty.
Placed order for a card for my sister's 50th birthday. It arrived promptly but no envelope. What...
I got a bunch of flowers from Moonpig this morning. It's even worse than last year's Mother's day...
