Phillip K.

Due to the coronavirus my first leg was canceled and we were (after about 10 hours on hold with this c travel agent) they released the rights of the flight to Lufthansa and Lufthansa put us on another flight to new York When we were up to taking our flight back it was canceled so we turned to the airline. They said that we are entitled to a full refund for the flights but we have to go through the travel agency. So we called the travel agency waited on hold got cut off after 3 hours and this repeated itself a few times over after a few more tries and a five hour hold we were told that they are unsure of what kind of refund we can get but we should just pay them $30 dollars a flight and they will see what they can do for us. They then lied to the bank saying that our flights flew and the charges are legit
I have a email from the airline saying that they refunded them back in June I have not heard from them
Don't make this mistake there money hungry and obnoxious you will it regret if anything happens to your flight