P J.

Ordered a shirt for my daughter in November and when it arrived I did not think she would like it. According to the website you can return it to a Patagonia store. In Calgary there is one store so I drove to Calgary and took the train downtown. Walked a few blocks to the store only to hear "Oh no we don't do that no more. Change of policy and blah blah. So I returned to the train and back home. Went on the website to get a return label and it would not work - so I called the company and the service rep said "Oh yea we have a lot of trouble with that. Sorry". So I made up my own label and went to the post office and paid 16 dollars to mail it. About 10 days later I get a credit of 66 dollars. My total I paid was 79 for the shirt and 16 for delivery totaling 95 dollars. So I lost 30 dollars and spent about a full day on this return. I am done. No more online shopping. Totally un-organized