Plab R.

Company is based in Ireland
Company is based in Ireland, extremely rude and ill mannered female that put the telephone down on me not suitable to work in this job at all aggravated feepaying customers definitely cannot will not and should not recommend this company
Date of experience: 01 March 2023

I came to the DHL branch in South Liverpool at 11.35am 2nd November 2022 and was met by a lady with a name tag on known as Karen, what rude, abrupt, arrogant, and Impolite staff member she was, appalling in her mannerism and customer service approach. I am dumbfounded and would not of believed that such a reputable company as DHL would employ such a person to work on the front desk in the customer service department. I felt the whole experience offputting. I fully understand that sending goods abroad has to be checked individually and personal items must be looked at and inspected for security measures and procedures must be followed. I fully understand this and have no issues with this procedure, however the staff member doing this job is absolutely dreadful. Being in business myself I am of the firm belief that providing good customer service/satisfaction is imperative and of paramount importance along with politeness and courtesy is all part of a procedure in dealing with the clients.

CAN NOT, WOULD NOT, WILL NOT, AND SHOULD NOT RECOMMEND THIS SERVICE TO ANYONE.