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The site clearly states "2 to 3 business days for us to print by hand, plus 3 to 5 business days to ship" for orders to be received. I placed an order on 11/24/2023 for multiple items for gifts and today is 12/13/2023 and my order has not yet been shipped. I reached out twice for updates because what they advertised on their site for the turnaround time vs what I am experiencing is quite different. The first email the representative said they were sorry and they had received an influx in orders causing a delay. The second representative, a week later, asked if I wanted to cancel my order and receive a refund. Well actually, I would really like the items that I rightfully paid for. Getting a refund now leaves me in a bind because it's close to Christmas and here I am wasting my time waiting for this company to send me my order and going out to get all new gifts for the 5 people is not really an option. I am never ordering from this company again and I hope this review helps others.
Portia W.'s review of LookHUMAN earned 2 Very Helpful votes
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We deeply regret the inconvenience you've faced regarding the delay in receiving your order, and we sincerely apologize for the frustration it has caused, especially during this holiday season. We understand and share your disappointment, and we want to assure you that your concerns are being taken seriously. We acknowledge that the delay in your order is not in line with the service we aim to provide. We aim to get you the items you ordered as soon as we can this holiday season.
Again, we apologize for any inconvenience caused, and we appreciate your understanding and patience as we work to rectify the situation.