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Install team barely spoke any English so communication was a challenge. They did a poor job blending the carpet with the already existing carpet. Left extensive damage to the baseboard trim. Did not properly put furniture back together after assuring me they would. Customer service rep who called the next day to check on the job was patronizing and condescending after I told her what the issues were. Overall the experience was terrible and I will never use Empire again
Products used:
Carpet
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P K, we always aim to deliver a great experience and are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to improve and ensure this doesn’t happen again.