Sammi B.

If you are looking to have to repair damage to your home after a careless install all while paying a higher price than with competitors, look no further than Empire! We went with Empire after being sold on their customer service despite receiving lower quotes from a competitor. Now, numerous emails and two customer service claims to Empire have lead to minimal response from customer service after they damaged our front door and the trim, walls and doors in the room they installed carpet in. Ultimately, we were told the damage was "covered in the contract" and they can offer us an insulting $75. Our front door was scratched to the point that we will need to have it sanded and repainted. The room we got carpet installed in was freshly painted and will now require repainting. We will spend more on paint alone than the $75 offered! The installers left a trail of trash and debris behind to top it off. We've been renovating our house for a year and I've never had a contractor leave my home in such damage and disarray. I would never work with a company that is okay with leaving this much damage behind and having it be considered standard enough to say it is covered in their contract. There are plenty of other places to go for flooring install, any of them would be better than Empire! You will spend much less time scrolling past Empire in the optimized search results to find a better company for your flooring install than you will repairing everything in your home after they leave.