John Murrell G.

Dermstore sells items they don't actually have in stock and take payment. Then when you inquire about the items that haven't been shipped, they tell you it's out of stock but that they don't collect payment until it's shipped. This of course is NOT true. Then they say, they'll initiate a refund. But I didn't get an email with a status change on my order, or an email saying I'm getting a refund. I disputed the charge and have screenshots of the chat with their rep to back up the chain of events. By the way this wasn't a 50 dollar order, it was 322 dollars they charged, and just hung on to until I took action.