Kari g.

I bought a sofa and was told pick up would be December 6 and I would get a phone call or email. I'm still waiting, no one can tell me if the sofa is sitting there waiting to be picked up. When they check they say oh yeah I can see its there I'll send an email and confirm, then I hear nothing. Went into the store I purchased it at and was lied to from the "manager" that he would escalate the issue with the warehouse and I would be receiving a call from him or an email by that evening or the next day, it's now again been two days and radio silence. This is the worst customer experience I've ever had with a store. Their inability to resolve something that should be very easily resolved is infuriating. Don't lie to your customers and then just stonewall when questions get asked. One call center guy who I could barely understand had me on hold for 15 minutes while he "looked into the issue" then just disconnected the call. A good customer service rep would call back, they have my number, you have to give it to them before they do anything with your call so…. It's just the worst most Mickey Mouse set up imaginable. Avoid purchasing any big furniture item that you can't take from the store immediately.