It took almost a month before I could get tracking information. When I messaged Biblio about the delay in shipping, I received an email response that had strange sentence structure (period and half words in the middle of a sentence) and was difficult to understand. UPS reported the package was delivered, but it was not. I set up a claim with UPS and they settled it as delivered, so now I am out $35+ with nothing but frustration to show for it.