Biblio has a rating of 3.48 stars from 92 reviews, indicating that most customers are generally satisfied with their purchases. Biblio ranks 7th among Used Books sites.
This company responds to reviews, but usually not within the first month
No positive highlights yet
Biblio does a great job of platforming individual small business owners who wish to sell quality used and rare materials to a wide audience. In my opinion it stands head and shoulders above AbeBooks and Amazon (which now owns Abe.) while it seems some users on SiteJabber have had bad experiences, they should blame the independent booksellers they bought from, rather than Biblio.com.
I received DSM 5TR from these guys and I have had it for 4 months and all the pages are becoming loose and starting to fall out. I know of DSM's that have been clinical officers for years being used by entire teams and not be like this. I asked for replacement or refund and denied. Though it's clearly not made for purpose. Very disappointed
Biblio does a great job of platforming individual small business owners who wish to sell quality used and rare materials to a wide audience. In my opinion it stands head and shoulders above AbeBooks and Amazon (which now owns Abe.) while it seems some users on SiteJabber have had bad experiences, they should blame the independent booksellers they bought from, rather than Biblio.com.
Products used:
Used and rare books
I received DSM 5TR from these guys and I have had it for 4 months and all the pages are becoming loose and starting to fall out.
I know of DSM's that have been clinical officers for years being used by entire teams and not be like this.
I asked for replacement or refund and denied. Though it's clearly not made for purpose.
Very disappointed
We regularly use Biblio.com and appreciate the personal service. The book which we purchased on this occasion was well described and arrived on time in good packaging.
We would recommend their services.
I ordered a book from Biblio onAugust 17. I received a confirmation email acknowledging my order and setting expectations I would receive the book between August 24 - August 31. Here it is now, November 6, and the book has still not arrived, nor do I have any reason to expect it ever will. I have reach out to them via email and received no response. Have NOTHING to do with them.
Hi Joan,
I'm so sorry for the delayed response here.
Please confirm your order number and I'll be sure to investigate thoroughly.
Thanks,
Ashleigh Redmond
Order #*******. I got an email to say books were lost & I'd be refunded. Months later no refund & no response to emails.
Hi Lauren,
I'm so sorry for the delayed response. Please confirm your order number and I'll get to the bottom of this.
Thanks,
Ashleigh
Order #*******
No delivery, was promised a refund months ago but now they stopped responding to email.
Products used:
Not delivered
The book was as described, early new, and arrived very quickly - thanks and I will buy again from you.
Products used:
Book purchase
So, you've lost my book! No explanation! Not even a half-hearted apology!
This is how you treat your customers is it? To say I'm disappointed is an understatement - furious is more appropriate. I have recieved my refund, I suppose you expect me to be grateful? Well I'm not! I needed THAT BOOK! What am I supposed to do now? A refund isn't going to help me find another one and put it in my hands before 9th March!
You have clearly made absolutely no effort to locate my book. Can't be bothered? Quite how you manage to run your business is beyond me. Its pathetic! Why do you insist on using Asendia, when they are quite literally the worst international courier in the world? The reviews on Trust pilot (among others) speak for themselves, 1.6 stars - bad! But you already know that. They consistently fail. They would try to tell me that its "very rare" they have a problem, but that's a lie. It's just empty words, when the actual statistics tell me everything I need to know. Over 4 5th's of the reviews (over 80%) agree with me. Yet, you continue to use them. You know how inept they are, and I would bet you STILL try to pin blame on the book sellers and NEVER admit any fault yourselves. Well I'm telling you! It IS your fault! You use a very poor courier, YOU chose them. No one made you use them, and yet you continue your partnership with them despite their staggering ineptitude. The seller "Book Moon" did everything they were supposed to do, and provided tracking to the PO box relay location. As per instruction from biblio. Where my book was delivered AND picked up from. Biblio and their affiliated courier have lost this book.
Book sellers BEWARE! These people will ruin your reputation. Buyers too, if you use Biblio prepare to be disappointed.
Hi Maria,
Thank you for reaching out, and I completely understand your anger and frustration.
I am very sorry your order was lost in transit, and we do hope it will be returned to the seller shortly. I am following up with Asendia to see if they have made any progress on the USPS claim, and I will be in touch when I hear more.
Again, my sincere apologies,
Ashleigh
Great transaction. Order processed quickly and efficiently and book received in great condition. Thank you.
Perfect. Solved my dilemma of needlepointing 60% angles of Jewish star. Should be a "must have" for any needlepoint vendor that sells Judaica.
Hi Ann!
Thanks so much for your review, and I'm very happy to see that we were able to help with your project!
Another great book find at Biblio! Biblio is an excellent conduit between independent book sellers and buyers. They perform a great service for book lovers.
I ordered a book for my mother for mothers day with expedited shipping. Not only have I not received any information, or the book, but when I went to contact the seller, I was told my email was blocked. Great job Biblio! As I have not ordered with this site before, I have no idea how to be refunded, and I ordered as a guest. If my order ever does turn up, or if Biblio reached out to refund me, I'll make sure to change my review.
Tip for consumers:
Don't use this site. I'm fairly sure it's a scam and worth more trouble than just buying the same book on Amazon for slightly more.
Products used:
Books
Hi Crystal, so sorry for the delay here. If you haven't already, please reach out to us at support@biblio.com, or call us at 1-800-813-9432. You can ask for me by name, Ashleigh, or dial my extension, #144. We'll get this handled ASAP.
Whilst I have been delighted by other mailings from Biblio members, I'm afraid that on this occasion the condition of RHC Davis's King Stephen (Order Ref *******) was not at all as expected. Described as "Very Good" it arrived with unattractive bleaching to both the the front and rear covers, a damaged spine and foxing throughout.
A rare let-down through Biblio.
Hi Tony, so sorry for the delay. If you haven't already, please reach out to us support@biblio.com or call us at 1-800-813-9432 so that we can help resolve this. If you call, you can ask for me by name, Ashleigh, or dial my extension, #144. Thanks!
I placed an order 2 months ago, still haven't received it and to contact the company to inquire about information is like pulling hens teeth. Don't waste your time or your money.
* Biblio attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Collin,
I'm very sorry to hear about your experience. Can you please confirm your order number so I can investigate this?
Thanks,
Ashleigh
Purchased these for my father who is ex Norfolk Regiment, the books are old but given their age are in pretty good condition.
They arrived quickly and where very well wrapped and protected.
I have had a flick through the 2 volumes and no doubt will facinate my father.
Really happy with this purchase from Besley Books
Products used:
Books
Hi Tony, I'm glad you had such a positive experience with us, and I really hope your father enjoyed the books!
Book came on time and in great condition. Excellent! The price was good too :) I would definitely use this seller again.
Products used:
book
Hi Nancy!
Thanks so much for the review, and we're so glad to hear that you loved your experience!
I ordered a textbook on May 20,2023. I got an email saying that it was shipped on May 26 and then it will be delivered within 7-10 days. When I didn't receive it within that timeframe, I checked the order status. From June 6 to now, July 3, I have checked the status every day. It says "no information available." Biblio took my money almost two months ago, never to have delivered the order. I emailed customer service many times and never got a reply. BEWARE! BIBLIO IS A SCAM!
Tip for consumers:
Stay away from these scammers
Products used:
Nothing I never received the book I ordered
Hello Rahat,
I looked in our system, and I'm not seeing any emails from you about this order. Customer service and timely responses are very important to us, so if you've reached out to BIBLIO customer support, please confirm any details you can, and I'll be sure to investigate further.
I found your order, and it does look like there's a problem with the tracking number provided by the bookseller. I've reached out to the seller separately with you on copy, and please rest assured that a refund will be issued if the seller cannot provide updated tracking details in the next day or so.
Thanks so much,
Ashleigh
GREAT VALUE, PERFECT REFERENCE BOOK, UNBEATABLE PRICE, FAST SHIPPING.
Probably the finest experience. My first purchase and I bought the same book as a gift from another Biblio
In another state. SO two flawledd transactions from Biblio... I give you a score of 11 out of 10.LOL Thank You
Tip for consumers:
You have a easy to navagate site... Well done..
Products used:
A USAF REFERENCE MANUAL...
Hi EdK K!
Thanks so much for your review, and we're psyched to see that you've had such great experiences with BIBLIO!
It took almost a month before I could get tracking information. When I messaged Biblio about the delay in shipping, I received an email response that had strange sentence structure (period and half words in the middle of a sentence) and was difficult to understand. UPS reported the package was delivered, but it was not. I set up a claim with UPS and they settled it as delivered, so now I am out $35+ with nothing but frustration to show for it.
Quick service. Book in excellent condition as described, well packaged. Too often used book descriptions are inaccurate: "may have writing or underlining." Very good should mean no writing or underlining. This book met the description.
Products used:
Hardback book
Thanks so much for your review, Jorge! I'm glad the book was accurately described and arrived so quickly!
I ordered a book from this website and when I didn't receive another email for my order besides the initial confirmation of purchase email, I decided to send a message and ask if my order had a tracking number and I was then immediately given a refund and told my order was canceled, only after I made the inquiry about the order after a week of no response. Terrible service.
All of my orders on Biblio are professionally taken care of. If anyone complains it might have to to do with the seller. It is not mandatory to belong to ABAA to sell on Biblio. ABAA is a fully vetted antiquarian organization and uses Biblio for the website. The books still come from the dealers who are honest and knowledgeable.
Tip for consumers:
If you are looking for antique books Biblio is the place to go. They are the website for ABAA book org. www.ABAA.org
Products used:
Exclusively a book selling site.
The worst book purchasing experience I have ever had! Never received my book and after waiting for over 2 weeks for delivery from a place that was only 3 hours from me, and falling behind in the class I needed the book for, I ended up ordering it from another site. Biblio said they would reach out to the vendor, but never got back to me after I sent several emails. THEY ARE A SCAM through and through. Also the tracking/order number they gave me was nonexistent when I entered it into the USPS tracking site.
Tip for consumers:
DO NOT BUY BOOKS FROM BIBLIO!!! Instead try Vitalsource, eCampus, Chegg.
Products used:
I did not use anything because my order never came!!
I wanted an older Magazine come book on building model aircraft, it was a specific version & although i have found one or two versions of it they were way above the price i wanted to pay and mostly second hand.
I found Biblio and they had two versions of the book i wanted at between a quarter to half price and were still under other prices even when postage and packing were included. I ordered the book and received a perfect volume two days later. Great service guys
Products used:
Book
If you buy membership to reduce the cost of a purchase and they cancel the order, you won't get a refund on the membership. Just don't buy anything from Biblio at all. Because no one needs to feel so stressed! This is actually meant to be ZERO stars.
Tip for consumers:
Go elsewhere
Products used:
None
Hello Sae D. If you can write to support@biblio.com, it sounds like we can refund your Bibliophiles Club membership, unless you've used that discount on other orders! Just drop a line with your email and order number and we'll get it taken care of for you. Sorry for any difficulty or confusion. I hope we can get this resolved for you soon.
Since 2003, BIBLIO has connected booklovers and bookshops. With over 100 million used, rare, and out-of-print books for sale from more than 7.5k professional booksellers around the world, you can find an uncommonly good book here.
From the beginning, our mission was to give antiquarian and used bookstores the tools to survive and grow in an increasingly digital world. Since 2003, BIBLIO has become the largest independent marketplace for used, rare, and out-of-print books, and we are still offering booksellers a global reach to market and sell the unique items they preserve.
BIBLIO gained around 200 booksellers in our first year, and now currently offers over 100 million used and rare books for sale, listed by more than 7,500 bookstores around the globe.
Hi Jackie,
I'm sorry to hear of your experience, and I'd like to dig into it a bit more. Please confirm your order number so I can investigate, and I'll be sure to get back to you ASAP.
Thanks,
Ashleigh