Came to fix the boiler and was told £79 callout fee plus parts - no mention that the initial callout is just an assessment and a way of getting extra money. They then come back to fix the problem and charge further money. Plumber was absolutely lovely but no aftersales. The only number you can ring them on is sales and no manager will speak on the phone, you are just directed to email them on which I am still awaiting a response. Clearly a company for rip off Britain.