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Rachel T.

Contributor Level

Total Points
81

1 Review by Rachel

  • MOTOsafety

9/17/20

My teen driver was just starting to drive and I thought this would be a great app to track her driving while we were not in the car. However, a few months into the service, the service stopped working and showed "no network connectivity " 90% of the time. We sent a request to trouble shoot but ended up getting runaround and after several weeks of cancellation request, finally got a call from a supervisor who advised they could only refund one month.
The device also started beeping constantly, which made it annoying the my teen driver, along with being a distraction. Poor product design?
As a business owner myself, I understand the importance of having a good product and also great customer support. There was neither in this case and sadly I am a disappointed customer who cannot refer them to others.

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