Racquel G.

I ordered a 7 strand bracelet for my sister, as a Christmas present, on 12/9/21. On 12/20/21, the tracking information stated my package arrived at the USPS destination location. On 12/26/21, I reached out to customer service because my order kept saying it would be delivered that day, not getting delivered and then saying the same thing the next day. Every single day I checked. On 12/30/21, I was issued a replacement and all seemed to be good. However, on 1/8/22, the bracelet was delivered and the next day my sister was able to try it on. Only 3 of the 7 strands will even fit her wrist and 1 of the strands will hardly even fit her petite 7 year old daughter's wrist. I genuinely can not believe I paid nearly $40 for the bracelet, had to have it replaced after almost a month and still received such a poor quality product! I reached out to customer service about the problem and in the email, I stated I no longer have access to the card I purchased the bracelet with so even though I felt a refund was absolutely in order for this awful experience, I was unable to receive one to that card. After several days I received a response that said they'd issued a refund…. To the card I told them I cannot receive I refund to. ‍ so if you want shoddy products, long waits and horrendous customer service, this is the company for you. If not, avoid at all costs.