Paid for new brake drums and brake shoes and received the parts via FedEX. Then made an appointment at my repair shop for service and labor of my new supplied parts, The shop owner agreed to install my new brake parts then made the proper adjustments and took my car for road test to check if rear brakes were performing correctly and the tech returned saying the brakes are failing to work correctly. I requested the shop to remove the defective parts and they did, used the old parts which were safe and working correctly. Paid nearly $58.00 to detroit axel for new parts and they closed the return parts window 30 days from paid for parts, so paid May 25 2023 Fedx delivered new parts on May 27 2023 late in the day. I then made an appt to service my car and the soonest shop could work on was June 28 2023 and the brake parts failed to perform correctly so on June 29 2023 called DAxel mentioned the new parrts are defective and they told me they will ship the replacement parts to me and that I am responsible to pay the $25.00 shipping charge due to the return window being closed and the parts were no longer new or resellable. Told em that the road test had to be performed to confirm if new parts were functioning correctly and the new parts FAILED the road test. Horrible company and customer service. 1-2 days past return window and bought other stuff from DA also. Mentioned not my responsibility to cover shipping charges for replacement parts and they said its their policy no charge for warranty parts but the shipping charges were customers obligation. I did not agree with this and am sparing most of the negative procedures that DA adheres to. Bottom line keep your money and if you have to service your ride than avoid buying anything from DA. Worst customer svc ever and company policies are corrupted thinking. Purchased the parts on eBay and my experience with eBay went well, but the vendor Detroit Axel makes bad decisions and the customer service rep was just as lame askig me what the defect and i said the parts failed road test and car went in for service not diagnostics and at $100.00 per labor, i was not going topay shop to diagnose which brake parts were defective but that parts were new not used and should have worked correctly. But some times new parts are defective from time ---- time
The images attached here are of the new parts and boxes that parts arrived to me in.
The proof of purchase is the invoice for the labor to install the new supplied parts and no new parts were supplied by repair shop so only reeipt for labor charges were produced
Hello
Please provide me with an order number so i can take a look on your order please
Best regards
Alexa