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Indianeagle is trying to scam us. They charged us almost double for flight tickets from new yorn to kolkata. We became sick and planned to change the travel dates when the prices are 1/3 of the previous tickets. The customer care did not explain anything and informed us that I would receive email with an adjustment price. We were expecting to get back some money because the prices were very low on alternate dates. But they send us quotes asking for even more (almost additional half price) money. We could not accept they offer and in the mean time our sickness worsened and we decided to cancel our travel plans. We tried to discuss with them but again they suggested to cancel online and they gave use a fraction of the paid money back.
We had no choise than opening disputes with our bank. Now they became very active and even threatening us through email to close the dispute. So disappointed to their policies and scamming mentality. My worst experience in life. All people should be very concerned with IndianEagle (simply a scammer).
Rajib P.'s review of IndianEagle earned 7 Very Helpful votes
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The first part, selling the ticket, was good - sales person was helpful reserving my and my mom's...
I booked a return ticket to India which was Fully Refundable. I had to cancel due to an emergency...
Hi Rajib! We are sorry to learn about your dissatisfaction with the fare quoted for a change of travel dates in your reservation. We feel obliged to give you an explanation. First, an existing reservation is differently priced for a change of date than a new booking, and it cannot be rescheduled for any fare lower than the actual fare you paid at the time of booking. Second, airfares for a new booking or the rescheduling of an existing booking are completely regulated by airlines, and as a travel agency, we have no control on it. Third, a multitude of factors including travel class, sub travel class, aircraft type, fare type, route, time of the year, and seat availability are factored in for calculating a fare difference. The fare difference quoted to you was less than 20%, not half price, of the fare you paid for the actual booking.
You are expected to understand that we are bound to follow the airline policy with respect to rescheduling, fare difference, and booking cancelation penalties. Furthermore, we have no role in airlines’ decisions regarding whether to provide cancelation fee waivers or refunds on medical grounds. To be precise, ticket and fare rules are absolutely governed by airlines. Unfortunately, Air India does not waive cancelation penalties on medical grounds, unless a confirmed flight is canceled due to operational issues, inclement weather, and government regulations.
Kindly note that you visited our website on 6 November 2023 and canceled the reservation by accepting the cancelation charges, USD 525 per traveler. With your consent, we worked on the cancelation request and processed a refund of USD 1064. After the cancelation from your end, you disputed the entire ticket cost with the bank. However, we wanted to resolve the dispute amicably.
We hope the above explanation is helpful and gives you a clear overview of the airline policy that any travel agency is bound to comply with.