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My sister booked a hotel for me and my wife over Christmas. I was asked for my credit card for incidentals. When I got home I was charged $182. So I called the hotel and they told me that the 3rd part booking agents credit card was declined and I was charged. I emailed them right away. I've been getting the run around ever since. It wasn't till I threatened them that I got a call. I was told this whole story how their account got hacked and as a gesture of good will they gave me $100 to resturants.com. Another worthless website.
It's been about a month now and just sent my last email to them and got a reply that they are still working on my refund. It shouldn't take a month to get a refund. I called the hotel and they told me that all this company has to do is call them with a new credit card and they would issue me a refund. In addition, they charged my sister MORE than the hotel charged Me! Total Scum.
Tip for consumers:
PLEASE PLEASE PLEASE DON'T USE THIS COMPANY!!!!!
Ralph A.'s review of Hotel and Resort Card earned 17 Very Helpful votes
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If I could give zero stars I would. There is no real site. It does not work. No response to...
Whoever is in charge of being the representative for this fraud company is sassy and...
Due to a mix up there was a time delay before this was resolved. The reason the amount "ultimately charged to you was it was the amount we would have paid. Due to the mix up other than supplying the hotel a emplacement card you were the BENEFIT of our rate and we forfeited our PROFIT. I am all for everyones reviews it just matters that the facts are corrected and "alternate" facts ofehihc don't exist are used.