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The people are all nice enough. But they cannot give any customer service outside the remit of a robot. The robots can't answer many questions so you have to try really really hard to speak to a person. And the person is only allowed to do what the robot would do anyway. Zero ability to help customers resolve issues. Customer Service people are trapped inside a deeply deeply flawed process machine and all they can do is smile and say "sorry. Can't help"
Tip for consumers:
Just don't do it
Ralph M.'s review of NationWide Building Society earned a Very Helpful vote
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