Janet T.

I've written many reviews. I posted two reviews for the Nationwide Building Society. There have been many negative reviews of them in recent weeks. My two reviews were sincere. And yet Trustpilot have accused me of doing something wrong. At first my account was suspended and now deleted. The reviews were checked by Trustpilot before they were posted! I'm deeply suspicious of their motives. I'm 64 years old and am amazed and sickened by the unilateral, heavy-handed behaviour of Trustpilot who took action without providing evidence of their accusations. Imo Trustpilot are not as trustworthy as they claim.

Two days to clear a cash payment at a branch, defensive handling of complaints made against them, long-term "members" are treated poorly in comparison to new account and credit card holders. Operates like the worst of banks while claiming to be a building society.