Ramdev R.

My sister, neice and my mother were traveling by Indigo flight. My mother is 70 years old, I had booked wheel chair assistance, it was mentioned that the assistance was in waiting list. When they reached the airport it was mentioned no wheel chair assistance would be provided. They reached the airport close to 3 hrs in advance.
The front desk did not even help with other paid assistance wheel chairs. They simply ignored my sister's requests.
Departure was at gate 85, later it was changed to Gate 35. Again my mother had to walk such long distance without any assistance from the airline crew. Pathetic service.

At least the crew could have guided the family to a paid wheel chair assistance at Mumbai airport. Overall the staff is not supportive to senior citizens