Worst experience ever. I paid $1999 and my manuscript sat for over TWO months in "Step 1 - Content Evaluation," before some dude named Eugene Hopkins called me and told me that he "didn't think my book was a good fit for Lulu Press" and basically told me to pound sand. WHAT?!
They wasted over TWO MONTHS of valuable time just to tell me they didn't want to work with me. Who does that?
I ended up using Amazon KDP and getting the same job done in mere days (less than a week) while saving a lot of money. Lulu is an awful company. Run!