rara i.

I did research on Wyze Cam 3 security cameras over a year ago and invested in a few cameras. Overall, they are great, but I was auto-enrolled in a subscription for Cam+. The auto-enrollment is not something you sign up for and is not prominently displayed anywhere. The charge for this service was $9.99/month and has increased to $14.95/m in June or July of 2023. When the charge first appeared as $9.99, I didn't recall signing up for it and I let it go. When the price increased, I still didn't recall signing up for the service and took action to look into it.

- Going into my Wyze account, I'm unable to unsubscribe at all because auto-enroll subscriptions don't show up there.
- I've had various tickets and calls with Wyze to remove me from auto-enroll. I was told it was taken care of, but it's not. It is absurdly difficult to unenroll from the auto-enroll. It seems that even Wyze escalated support can't unenroll me successfully.
- I contacted my credit card company and the only way to block this auto-enrollment is by changing my credit card number, which is a huge inconvenience in itself. While I try to work this out, I am disputing the charge every month for reversal.

There is something shady about this auto-enrollment practice that consumers should know about—I'm aware that Wyze is not the only company using it, either. First-level support didn't seem to know about it when they discovered the subscription was not showing on my account. Second-level support knew about it, told me they would undo it, but that didn't work.

I'm currently seeking ways to leave reviews about this issue and actively seeking resolution for over 3 months.

Either Wyze articles need to be updated with auto-enrollment information (including at your site), or if you know of a resource or articles about auto-enrollment, I'd appreciate that.