Razwana H.

I received a notification on Saturday that DPD had received my order, I knew I wouldn't be able to receive that order on Monday or Tuesday so set the delivery for Wednesday, and arranged to work from home on that day. I was working from home all morning and was definitely at home when the courier/delivery was to arrive. Half an hour after the time a lot passed I checked online to find that the courier had lied and stated I was not at home. I reached out to DPD online chat and reported the issue. I explained I had had to arrange to work from home that day and that I needed them to deliver my parcel. I was assured my parcel would be sent the next day (today, Thursday). I have had to take another day out of the office and now my parcel is sitting in the DPD depot and there is NO WAY of contacting dpd. I place this order nearly 2 weeks ago and still do not have it and paid 10£ for delivery. I do not trust DPD to have handled it with care and am really not sure why I have to pay the price of this ill service. What am I supposed to do?

Without any response from Game I sent you another message on Thursday reporting the courier hadn't even loaded my parcel into the van at any stage I. Thursday yet their notification stated that 'an unexpected error occurred'. I had taken another day out the office to work from home to not receive my parcel. There was no way of contacting Game or dpd. No one was listening and I had lost 2 days waiting. I had sent you another ticket asking to refund my order and cancel the so called 'delivery'.

I returned to work on Friday and received a message stating dpd would deliver on that day. They same driver dumped the parcel with one of my neighbours and lied about where he delivered and to whom.

I spent the weekend knocking on neighbours doors, even neighbours I would not speak with which was terrible. I had not only paid a large amount of many for order, paid £10 for delivery, lost time from work, but had to then hunt for my parcel because of Dpd drivers incompetency. I found my parcel at no 48.

This has to be the worst shopping experience I have ever had.

Upon inspecting the outer packaging I could see the box was damaged. Opened the box to find the Hogwarts game badly crushed. I have not bothered to inspect the PlayStation after seeing the game broken. I do not trust the condition of this item after Dpd have messed it around.

I'm very upset with the whole experience between dpd and Game, and It has really effected my mental health.

I had a reply from Game on Monday 11/12 asking me to send them photos, I have and no reply. I emailed twice today, Tuesday 12/12 and still no reply. I'm asking for them to take the order back as the outer packaging and inner content is damaged and they are not saying anything.