R B.

I placed an order after getting a coupon. My coupon was not applied and I was then told that one of the items was not eligible fir the coupon so I failed to make it over the minimum amount fit the coupon to apply. No offer to make an exception or provide me with an alternative given the amount I had spent. Intimately I returned the items in my order that were not final sale.

I placed an order which was processed to the wrong address. I reached out the next day to correct this and was told they could not edit the address (because I had not paid with a card directly on their site and instead used pay pal) but I could cancel and re-order. I did so, later I learned that part of the initial order was not cancelled, had been charged, and was on its way to the to the wrong address. I reached out to ask for a refund since I requested a cancellation and was told they would not refund the money. The rugs I did get from the second order are great. Customer service was responsive and ultimately helpful but it was like pulling teeth. Do not use third party pay systems to save yourself shipping headaches.