My daughter's dog (LJ) got into the garage. I was concerned something may be seriously wrong. One of the vets had a cancelation so LJ was seen. I expected to spend a couple hundred dollars knowing LJ'd need an x-ray, which was $180. The vet K. L., DVM kept talking like LJ had been vomiting a lot, but LJ had only vomited once. Dr. K. L. Talked to me not with me. Then she started talking about giving LJ meds to settle the GI irritation. Being worried about LJ, I agreed to 2 prescriptions and 2 injections. I was never given an initial or updated treatment plan/estimate. I was NEVER TOLD the injections of Famotidine/ Pepcid & Maropitant were $26.75 & $107.45, respectively. If told, I would have said "NO". Needless to say I am very upset that my bill totalled $476.00. I called to get my $107.45 refunded. I was told multiple times by the hospital manager that because it was treatment LJ received my $107.45 could not be refunded. I corrected her saying that she could but won't refund my money. She admitted that was actually the case.
On a previous occasion VCA contacted the incorrect person to get authorization for additional testing. I argued and got that charge removed.
This facility used to be a small private Veterinary Hospital. There was a doctor seeing appointments, walk-ins and surgeries every day. Walk-ins were truly welcome and received the same treatment whether they needed emergency treatment or an annual exam.
Since VCA took over the services continue to decline while charges continue to increase. VCA charges $15 extra for walk-in patients. Plus, VCA wants you to make an appointment for a walk-in time-frame which is just plain stupid and contrary to the whole philosophy of convenient & easy patient access. VCA charges a day-boarding fee if your pet is there without a human, even if it's at their request and/or for their convenience. VCA obviously does not know how to provide patient friendly and convenient walk-in services.
This is one more case of small business services being far superior to those from a corporation. My family will never use VCA Petmed, Antioch, TN, again.