Rebecca S.

The product description on the website was not completely clear, and when I received the product I realized I was not going to be able to use it as I originally intended. I honestly thought there had been a mistake in packaging and wanted to let them know. Instead of apologizing, the reply was condescending and told me that the description was in bold and on the top of the page (it was not). I sent a return email pointing out that in fact it was not obvious and perhaps they should change the description - thinking they would want to make future customers happy and that was the end of it. I had not asked to return the product as I intended to keep it anyway (not worth the hassle of shipping it back at my own expense).

Much to my surprise I received yet another response, even ruder than the first doubling down on their statement that the disclaimer in the description was where they said it was (still wasn't), and told me I could return it if it was still in its original condition.
When I replied that I had not asked to return the yarn nor for any compensation I also stated I had not asked to be treated as poorly nor to be argued with I got a still even ruder response. I'm glad this person only answers to her "lord and savior" as she pointed out, but I still have to wonder - What Would Jesus Have Done?