Zee B.

Little Knits advertised on their website Hikoo Kenzie yarn on sale 45-60% off with free shipping for purchases totaling $75 or more and free gifts. I made a purchase of $87.58 including 15 skeins of yarn, insurance, and $7.00 shipping. When I called Little Knits to inquire about the shipping charge, Susan told me that I could either get the free shipping or the sale but not both. I, then, read to her what was posted on the website and she still refused to honor what was posted. We agreed to void my order. I suggested she update her website to reflect the true sale. To that, she obliged. The company clearly neglected to reflect the correct sale on their website. They made an error and refused to own it. It's really a shame they were willing to loose a customer over a $7.00 shipping charge. A company that demonstrates stellar customer service and an appreciation for their customers would have honored the posting and made the correction to the website at a later time. Little Knits failed to honor the sale they advertised and it is for this reason I will NEVER do business with them in the future, regardless of how good the sale might seem. The good things is, I can buy yarn from anywhere in the world. However, Little knits will not be on my list of vendors with which to do business. BEWARE! If it seems too good to be true, it probably is not worth it. At least not at Little Knits.