Rena A.

I needed to 0ause my account, for a month, for travel purposes. However, customer service and 2 supervisors denied the pause and suggested I involve neighbors, family, or friends to make/receive orders for me or I will lose my status and my points. Let me tell you that it took me over a year to climb to a status of 30% and I've been saving my earned points (for a specific oil that's rather expensive) so this would not work for me. I asked had I been extremely ill and hospitalized then what, I'd be sanctioned for not order their monthly minimum? Her response was hopefully a family, friend, or neighbor would stand in so I wouldn't lose my status and points but there's absolutely nothing that would allow me to skip or paused without consequences. I've been a loyal member, ordering a minimum of $125 per month but sometimes $400 plus orders per month so when she added that other members depend on my orders to make money, it confirmed 100% that this is a pyramid scheme and doTERRA who makes multimillions doesn't have any consideration or care for the very people who buy and sell their products which make them all that money... I'm super disappointed, to say the least. I will be using my points for my next months order then leaving this company. The products are so much more than others great companies and I won't have to deal with their very strict policies with very fine print rules that don't support or benefit the buyers. I gave two stars because the oils are good quality and can be taken internally.
****However, recently (2023) Prop 65 has been added to anything claiming that can be taken internally now (on the website) which now states that each product contains lead and other chemicals known to cause cancer which was newly added to all oils that can be taken by mouth just this year of 2023. This is not only concerning to me but now I cannot sell them without notifying each buy about the law that states it's been known to cause cancer.