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Rena R.

1
Level 1 Contributor

Contributor Level

Total Points
210

1 Review by Rena

  • Hampton Lovett UK

4/23/19

Had representative visit my office and lying about FREE assessment. Was on my own in office with customers while Hampton-Lovett representative came in and started to pressure me to sign for this FREE assessment. To say the least I felt under pressure while dealing with customers and phone ringing to sign it. What a mistake. Week later received an invoice for over £1000 for their survey (which never took place). I refused to pay upon which they decided to take me to court.

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Chris G. – Hampton Lovett UK Rep

Rena, we messaged you privately on 4th July 2019 asking you to contact us so we could discuss your concerns, but have never received a response to that request.

The Company takes pride in delivering the highest standards of service to our clients, though we recognise that we do not always acheive the high standards we set for ourselves. When this happens it is important to us to understand how our customers expectations have not been met, so we can learn from their experience and improve the way in which we deliver our services.

It is disappointing that you have not contacted us. With over 5,000 properties in our client portfolio it can sometimes be impossible to identify an individual from the information made available by Sitejabber.

We want to understand where your concerns have arised from - whether it relates to the service received, the way in which it has been delivered or if there has been some degree of miscommunication that needs correcting.

Our offer to discuss this matter with you remains open. Please send us a message via this site with your company name, business address or other information that will enable us to identify your business.

Thank you.

Thumbnail of user chrisg492
Chris G. – Hampton Lovett UK Rep

Rena, as before we are happy to discuss this matter with you, and our offer remains open. Please send us a message via this site with your company name, business address or other information that will enable us to identify your business.

Rena Has Earned 66 Votes

Rena R.'s review of Hampton Lovett UK earned 2 Well Said votes

Rena R.'s review of Hampton Lovett UK earned 64 Very Helpful votes

Rena Has Received 2 Thank Yous

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YongFu J. thanked you for your review of Hampton Lovett UK

“I have just experienced the same thing as you had. I wish I had a chance to read this review before I have allowed them to do the FREE assessment. I just want to tell anyone: Please avoid them or you will be deeply regret!”

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Sonia P. thanked you for your review of Hampton Lovett UK

“Hi, Thank you. We run a small business and we have been scam by Hampton Lovett. Now they have been threatening us with court and bailiffs. I would appreciate if you could put this review in trustpilot as well please to make people aware. Sonia”

Rena Has 1 Fan

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