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Rhonda R.

1
Level 1 Contributor

Contributor Level

Total Points
340

3 Reviews by Rhonda

  • Dermstore

12/27/17

Do NOT order from Dermstore, and expect great customer service, fast shipping, or a good buy. I placed an order on Black Friday, and still didn't receive my order in time for Christmas! I received an email December 7th saying my order FINALLY shipped. What a lie. Even though my credit card was charged in full, my order NEVER shipped. After sending an email inquiry requesting a tracking number, or confirmation it shipped, I received DAILY 'automated' emails, explaining how they were so busy at this time of year, and IF the matter I was inquiring about was resolved, to 'cancel' the email inquiry. Not once did anyone from customer service even look at my email or respond. Finally the day AFTER Christmas, I received an email THANKING ME FOR MY NEW ORDER, and advising me that my credit card had been charged for $20 plus dollars more than previously. Seriously? I finally CALLED customer service. I requested to speak with a supervisor. The CS reps can't patch calls thru to a supervisor. No, they will take your phone number, and have customer service call you back! Surprise, surprise, that never happened! I would NEVER recommend Dermstore, and I would NEVER shop on their website again. The absolute WORST online shopping experience I have ever had! THE WORST!

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Dermstore C. – Dermstore Rep

Hi Rhonda, we truly apologize for the unpleasant experience. Please send us a direct message we'd love to see what we can do for you!

  • Beezid

9/29/14

Beezid once was a thriving penny auction site. Times have changed drastically. You can no longer bid on their site with confidence in the integrity of the staff or owners. In my honest opinion, they are the most corrupt penny auction site currently in business. Many bidders have stated on open forums, that customer service guaranteed they would win an auction. How would they do that the bidder would ask... well of course they would create a computer glitch and see to it that it happens! Then they were informed if other bidders called to complain about the glitch, they would be told it is on 'their' end! Bidders are also encouraged by CS to target or go after other bidders. These bidders are sold incredible amounts of bids, hundreds of thousands of bids for very little money. They then go after other bidders who spent up to 100 x more for their bids, and deplete their bid banks. This in turn necessitates the need to purchase even more bids to replenish their bid banks. It's a vicious cycle. Their CS staff are collectively the most dishonest representatives you will ever encounter. If you are fortunate enough to encounter Amanda, the team leader of CS and dare cross her, you will be handed your $#*! on a platter in short order. I know of many bidders who have suffered the wrath and ire of Amanda, and they quit bidding because of those experiences. Such a wonderful representative for a company, no? All of the outstanding people once working in CS have been fired. I would suspect that is because lying and being deceitful to their customers did not come easy. The ones that remain, not so much. They will tell you anything to get you to buy more bids. They are NOT your friends.

I will say that during my time as a bidder on Beezid, I did receive all of my wins. The downside is... how much it costs you for those wins. The tactics they use now, makes it nearly impossible to get a good wins. So much so, that Beezid no longer shows the amount of bids placed in auctions by the winner unless it is under retail. Suffice it to say, people are spending 10's of thousands of bids to win a $100 gift card, etc, etc. If you check in their closed auctions you will see that very few auctions close for below retail, and simply say 'overbid'. Another thing Beezid has implemented is 'booster auctions'. It is no longer a penny auction site. Each bid placed will now cost you 2-6 bids per penny, yet keep the auction price down, and basically 'hide' the fact that there are 10's of thousands of bids placed in an auction, and beezid can still brag that bidders save such and such percent on a new ipad for example when in fact it may have cost them $2500 in bids. Same applies to their price freeze auctions. An auction might look like a deal at a. 99 price freeze but chances are when one of those auctions closes dozens of bidders and hundreds of thousands of bids have been burned. This is just a tip of the iceberg, there is so much corruption going on at Beezid, they make our government look good! :O

Tip for consumers:
http://www.beezid.com/morphic-men-s-m22-series-watch#auction-946172 this is an example of a power bid auction on beezid. Notice the price freeze at $187.50. This same watch can be purchased online elsewhere for around $65. Not only did this bidder use over 7 million bids to win it, he also had to pay 3 times over 'actual' retail price for the item itself. On a brighter note... the shipping was free :)

  • Williams-Sonoma

8/29/14

I love to cook, and love shopping at W&S. Although I don't have a store in my area, I shop online. They offer free shipping on orders over $49, and often have sales on the items I need for pantry, or cooking supplies. The quality of their products is excellent, as is their customer service both in store, and online. It's one of my favorite places to shop

Service
Value
Shipping
Returns
Quality

Rhonda Has Earned 60 Votes

Rhonda R.'s review of Beezid earned 39 Very Helpful votes

Rhonda R.'s review of Dermstore earned 2 Very Helpful votes

Rhonda R.'s review of Williams-Sonoma earned 19 Very Helpful votes

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Thumbnail of user motheroftwins1997
5/1/24

Dermstore used to be a good company that cared about the customers with that personal touch, now...

Thumbnail of user vaniamjenny
4/26/24

Just warning everyone that the quality of the products and the service provided is not the same...