Thumbnail of user rians11

Rian S.

Contributor Level

Total Points
84

1 Review by Rian

  • Rock Auto Parts

12/1/19

Ordered a set of windshield cowl panels for a customers F-150 that had been damaged by hail. Rock Auto sent the wrong set. The part number on each was correct on the box but inside the boxes was a set of cowl panels for a different model of truck. They refused to accept them as returns because I wrote the correct part numbers on the boxes and then charged me $29.95 to ship them back or they will throw them away after 5 business day. Absolute B. S.

Tip for consumers:
Stay Away! Order from your local dealer instead. At least they offer customer service.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality

Rian Has Earned 4 Votes

Rian S.'s review of Rock Auto Parts earned 4 Very Helpful votes

Rian hasn’t received any thanks yous.

Rian doesn’t have any fans yet.

Rian isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user woodworker911
2/23/24

I purchased a throttle body from them and it's sat in my garage for at least a month because I...

Thumbnail of user georgel1480
12/29/23

Reach out to Rock Auto, no phone number online only customer service. I explain, not recieved,...