Richard K.

Several weeks ago I had Gold Medal Services (NJ) install a hot water heater. During our many conversations they seemed anxious to do the job, were competitively priced, and customer focused. The installers did a great job and emailed me a invoice. The next day I noticed the invoice had the wrong heater manufacturer listed. I thought it would be easy to correct the invoice. Wrong over the next several days I texted the installer, left a voice mail for his manager, spoke with several customer service reps and chatted with internet support who all promised to forward my request to the billing department. The last call I made was to another customer service rep who guaranteed me that he would get the invoice corrected. Guess what? Yes, NO corrected invoice as of today. To me the invoice change should be a no brainer. Customer service and follow-up are very important. For my next job, I will think twice before calling Gold Medal Services.

Have you seen the Tovala prepared
MealsTV commercial featuring large portions of entrées and sides with great presentations that are very inviting? Our experience eating the meals for a few months is that the actual amount of food you get is about half of what is shown on TV.
The meals are tasty, cooked in the oven, are convenient, most come with sauces, toppings and/or salad dressing Each meal has 400 to 700 calories. Truth in advertising?

A recent Fios TV update to the user guide removed the option to be able to increase the font by the user. This makes the guide and many other functions very difficult to read for me and those that are vision impaired. Hopefully, Fios will address the issues with another update soon!

STICK-UP cameras are not suitable for outdoor use at night unless your premises are well lite. For this and many other reasons Ring no longer manufactures nor sells them, I was told by Ring today. Word to the wise!