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I was a loyal customer for more than 3 years, and it all went down hill a year ago with a change in management I believe. First, their customer support became really bad, no answers or replies for days and when they do reply they are mostly useless.
But now they start losing packages, I ordered a google pixel watch 2 from amazon to be shipped to their warehouse, which showed that it arrived and signed off in amazon tracking. Only for it to never showing, and after 3 MONTHS of going back and forth with them, they just blamed it on amazon and TOLD ME TO FIGURE IT OUT WITH THEM. Which of course didn't work cause amazon have a no protection policy against shipment forwarders, and GS stopped replying to me.
So tl;dr If you don't want to risk your 300+ dollars shipment disappearing without a trace or help, STAY AWAY FROM THIS COMPANY
Edit: they just replied to me with the same non helpful generic responses they have been telling me for months, it shows how much they care.
Tip for consumers:
they are cheaper than competition for a reason, its a gamble that you will get your stuff
Products used:
nothing arrived
I have to say this is one of the best and cheapest forwarding service available, the only downside I have to say is when choosing Aramex to ship it can take a while in comparison to other package services.
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Dear Customer,
We sincerely apologize for the inconvenience you have experienced. Our customer support team is dedicated to promptly addressing customer concerns and resolving issues efficiently. Upon receiving a package from the shipper, it typically takes us 12 to 16 working hours to conduct a physical check of the package. In cases where the package is not updated in our storage system, we may need to scan the entire warehouse for double checking purposes. Occasionally, we encounter situations where packages are marked as delivered by the shipper but are not physically received by us. In such instances, we can provide evidence to support our claims.
If you find yourself in this situation, we advise you to file a claim against the seller or shipper.